This Privacy Policy (“Policy”) describes how Sesign Private Limited (“Sesign”, “we”, “us”, or “our”) collects, uses, discloses, and safeguards personal information when you use our SaaS platform and related services (collectively, the “Service”). This Policy is intended to comply with the Personal Data Protection Act (PDPA) of Singapore, and includes references to relevant principles from the EU General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), where applicable.
1. Company Information
Sesign Private Limited
68 Circular Road, #02-01, Singapore, 049422
Email: privacy@sesign.com
Jurisdiction: Singapore
2. Scope of this Policy
This Policy applies to all users of our Service, including representatives of companies who access our platform for business purposes. By using the Service, you agree to the collection and use of your information in accordance with this Policy.
3. Information We Collect
We collect the following types of information:
– **User Information:** Name, email address, password, and contact details.
– **Company Information:** Business name, address, tax identifiers, and other details provided by your organization.
– **Financial Information:** Credit card details, billing information, and payment history.
– **Usage Data:** Log files, IP addresses, device identifiers, browser type, session duration, and other analytics data.
– **Uploaded Data:** Files, documents, and other materials uploaded by users during use of the Service.
– **Cookies and Tracking:** We may use cookies and analytics tools in the future to improve user experience and Service performance.
4. How We Use Information
We process collected information to:
– Provide, operate, and maintain our Service;
– Authenticate users and manage accounts;
– Process payments and transactions;
– Communicate with users regarding updates, support, or system notifications;
– Improve system performance, functionality, and security;
– Comply with legal obligations.
5. Data Storage and Transfers
All user and company data are stored on secure private servers located in the United States. Data may be transferred internationally where necessary to provide the Service. By using the Service, you consent to the transfer of information outside your country of residence, including to jurisdictions that may have different data protection standards.
6. Data Sharing and Disclosure
Sesign does not sell or trade personal information. We may share limited data with trusted third-party service providers such as payment processors (Stripe, PayPal) or infrastructure providers, solely for the purpose of operating the Service. All such third parties are bound by confidentiality and data protection agreements consistent with this Policy.
7. Data Retention
We retain user and company data for a period of twenty-four (24) months following account termination or inactivity, unless a longer retention period is required by law. After this period, data is securely deleted or anonymized.
8. Data Security
We implement appropriate technical and organizational measures to protect information from unauthorized access, disclosure, alteration, or destruction. These include encryption of sensitive data, regular system monitoring, and controlled access. Despite these measures, no transmission or storage system is completely secure; users acknowledge and accept this inherent risk.
9. User Rights
Users may access, correct, or delete certain personal information through their account settings or by contacting us. Requests for deletion or export of data will be handled in accordance with applicable laws. Users may also opt out of marketing communications at any time.
10. International Compliance
Sesign operates globally but is incorporated in Singapore and primarily subject to the Personal Data Protection Act (PDPA). We endeavor to comply with key principles of other major data protection laws, including the GDPR and CCPA, where relevant. Users from the European Union, United Kingdom, or California may exercise applicable local rights by contacting privacy@sesign.com.
11. Cookie Policy
Cookies are small text files stored on your device when visiting our website. We may use cookies to remember preferences, enhance performance, and analyze usage patterns. Where required by law, we will seek your consent before placing non-essential cookies. You may adjust your browser settings to disable cookies, but this may affect the functionality of the Service.
12. Payment Processing
Payments are processed via third-party providers such as Stripe and PayPal. These processors handle sensitive financial information in accordance with their own privacy and security policies. Sesign does not store or have direct access to complete payment card details.
13. Updates to this Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the effective date clearly indicated. Continued use of the Service following such updates constitutes acceptance of the revised Policy.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Privacy Officer at:
privacy@sesign.com